BH TELECOM





BH TELECOM


BH Telecom is the leading telecom operator in Bosnia and Herzegovina, which has provided high quality and the most up-to-date services in the field of telecommunications to its users.

We have a very serious strategic approach to corporate responsibility knowing we are a part of the fast evolving industry and making our best efforts to offer innovated services, so contributing to the well-being of our society as a whole.

Thanks to our managing, having our users on the first place, implementing new technologies and making good business decisions, we have proved to be the best provider of telecommunication services in spite of a large-scale competition in the telecommunications market.

Our uniqueness, tradition, comprehensive service offer and fast business development havemade us recognizable in the telecommunications market.


 


MISSION

Implementing the most up-to-date technological and business solutions through our socially responsible and ethical approach, we have provided electronic communication solutions for the purpose of enhancement of life and work quality for our service users.


 


VISION

Providing our users with the highest service quality, our aim is to remain as the first choice in the market of ICT solutions and services and to make on-going contribution to evolution of digital society in Bosnia and Herzegovina.


 


Business Activities


BH Telecom is the leading operator in Bosnia and Herzegovina, having the major market share in provision of telecommunication services in fixed, mobile and Internet network.

We have continuously cooperated with a large number of local and foreign companies and, accordingly, we have contributed directly to our service quality.

As a socially responsible company, we take part in day-to-day progress of BiH society, so being an important part in its growth.


 


Business Quality


Strategic guidelines of BH Telecom have made assumptions for a long-term success of this company. For BH Telecom a user is in the spotlight, which is confirmed by the Certificate on Compliance of Quality Management System (QMS) with the requirements of ISO 9001:2015 International Standard. At the same time, with respect to information security, we have paid our special attention to the processes referring to provision of IT and Cloud Services, including personal data protection of our users, being confirmed by the Certificate on Compliance of Information Security Management System with the requirements of ISO 27001:2013 International Standard.

This way the Management and General Manager of BH Telecom have implemented company’s vision, mission and goals in order to achieve the pre-arranged goals.


 


BH Telecom and International Cooperation


BH Telecom has provided telecommunication services in the whole territory of Bosnia and Herzegovina, applying the newest technologies pursuant to the international and local standards, regulations and norms.

BH Telecom infrastructure is a part of the global telecommunication system and as such it has enabled for physical and legal persons in BiH to have high quality fixed and mobile network in local, toll and international traffic, as well as a large number of different service packages.

By means of its current capacities of direct links, it has provided its subscribers with international automatic dial voice telephony service with 225 world countries. BH Telecom has 20 direct links with international operators and 2 with BiH operators, Telekom Srpske and HT Mostar, through which international telephone traffic is implemented.

BH Telecom has enabled for its users to have a high quality roaming service throughout the world. Its users can have easy communications while abroad with 136 countries and can choose among 315 operators with which BH Telecom has concluded roaming contracts.


 


BH Telecom Membership in International Telecommunications Associations


BH Telecom is a member to the following international telecommunications associations:


ITU – International Telecommunications Union - (Bosnia and Herzegovina has been a member to ITU since 1992. PE PTT Bosnia and Herzegovina / BH Telecom Sarajevo has been a member to the two ITU Sectors since 1998 – ITU-T – Standardization Sector and ITU-D – Telecommunications Development Sector.)


ETNO - European Telecommunications Networks Operators' Association


EUTELSAT - European Telecommunications Satellite Organization


INTELSAT - International Telecommunications Satellite Organization


INMARSAT - International Maritime Satellite Organization


NSS - New Sky Satellites


GSM Association - GSM Association was founded in 1987, representing joint interests ofover 800 mobile operators in over 220 world countries.


ETSI - European Telecommunications Standardization Institute


CEPT - European Conference of Postal and Telecommunications Administrations