About BH Telecom

BH Telecom is the leading telecom operator in Bosnia and Herzegovina, which has provided high quality and the most up-to-date services in the field of telecommunications to its users.
Business contacts
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About us

We have a very serious strategic approach to corporate responsibility knowing we are a part of the fast evolving industry and making our best efforts to offer innovated services, so contributing to the well-being of our society as a whole.

Thanks to our managing, having our users on the first place, implementing new technologies and making good business decisions, we have proved to be the best provider of telecommunication services in spite of a large-scale competition in the telecommunications market.

Our uniqueness, tradition, comprehensive service offer and fast business development havemade us recognizable in the telecommunications market.

Mission

Applying the latest technological and business solutions, through a socially responsible and ethical approach, we provide electronic communication solutions in order to improve the quality of life and work environment of users of our services.

Vision

Ensuring a superior user experience remains the first choice on the market of digital solutions and services and continuously contributes to the development of a modern and better society in Bosnia and Herzegovina.

Business activities

BH Telecom is the leading operator in Bosnia and Herzegovina, with the largest market share in the field of providing telecommunications services: fixed, mobile and internet networks.

We continuously cooperate with numerous domestic and foreign companies, which directly contributes to the quality of our services.

As a socially responsible company, we participate in the daily progress of Bosnia and Herzegovina. society, contributing to its development.

2021 BUSINESS REPORT

We managed to show for another year in a row that we are fully focused on our vision to remain the first choice on the market of digital solutions and services by ensuring a superior user experience and continuously contribute to the development of a modern and better society in Bosnia and Herzegovina.

Read the report

Organisation

Organisational structure

Management

Management and Boards

Financial reports

Business reports

Ownership structure

Information about ownership

Internal documents

Internal documents and policies

Contacts

Business contacts

BH Telecom and International cooperation

BH Telecom has provided telecommunication services in the whole territory of Bosnia and Herzegovina, applying the newest technologies pursuant to the international and local standards, regulations and norms.

The infrastructure of BH Telecom is part of the global telecommunications system and as such bh. It enables citizens and business entities to use high-quality fixed and mobile networks in local, long-distance and international traffic, as well as numerous, differently modeled packages of services.

With the existing capacities on direct links, it enables its subscribers the service of international voice telephony by automatic dialing from 225 countries of the world.

Through interconnections with international operators, BH Telecom provides its subscribers with international voice telephony and SMS exchange with all countries of the world. BH Telecom has 24 direct connections with international operators, and 11 direct connections with Bosnian-Herzegovinian operators, through which telephone traffic is exchanged.

BH Telecom has provided its customers with a quality roaming service around the world. Users can have uninterrupted communication during their stay abroad in 167 countries around the world, and choose from 334 operators with which BH Telecom has concluded roaming agreements.

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international voice telephony service by automatic dialing

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roaming services

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concluded roaming agreements

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voice telephony and SMS exchange

Business quality

Strategic guidelines of BH Telecom have made assumptions for a long-term success of this company.

This way the Management and General Manager of BH Telecom have implemented company’s vision, mission and goals in order to achieve the pre-arranged goals.

Compliance of the quality management system

For BH Telecom a user is in the spotlight, which is confirmed by the Certificate on Compliance of Quality Management System (QMS) with the requirements of ISO 9001:2015 International Standard.

Information security

With respect to information security, we have paid our special attention to the processes referring to provision of IT and Cloud Services, including personal data protection of our users, being confirmed by the Certificate on Compliance of Information Security Management System with the requirements of ISO 27001:2013 International Standard.

Membership in International Telecommunications Associations

BH Telecom is a member of International Telecommunication Associations.

ITU

International Telecommunication Union

Bosnia and Herzegovina has been a member of the ITU since 1992. JP PTT saobraćaj Bosne i Hercegovine / BH Telecom d .d. Sarajevo has been a member of two ITU sectors since 1998: ITU - T - Sector for Telecommunication Standardization and ITU - D - Sector for Telecommunication Development.)

ETNO

European Telecommunications Networks Operators‘ Association

TM Forum

Global Industry Association

GSM

Founded in 1987, it represents the common interests of over 800 mobile operators worldwide, in more than 220 countries.

ETSI

European Telecommunications Standardization Institute